Best-selling author

Alan is a Consultant, Author and Keynote Speaker specialising in Change Management, Organisation Culture and Customer Experience.

Alan's Books

4 Best Selling Books on topics such as Customer Experience, Culture, Change Management and Leadership.

Premium is the new black

With every passing day, the speed and complexity of change accelerates exponentially. Businesses around the world and across different sectors are trying to be even more relevant in a new marketplace. Successful organisations recognise that excellence in customer experience is the next great battleground. “Premium is the New Black”.

Retailers in particular have experienced more disruption than most. From single channel, to multiple channels, to omni-channel, retailers have been at the forefront of all that is good and challenging in business. The lessons learnt from working with some of the best global brands and shared in this book, can be applied to all industries in B2C, B2B and the Public Sector.

The key principle at the core of this practical guide is how to ensure your customers have consistently great experiences – making them more likely to buy from you repeatedly and become strong advocates for your brand.

Culture Matters

In Culture Matters: The Four ‘Must-have’ Values to Supercharge Your Business, Alan O’Neill makes an overwhelming case for organisational culture and health eclipsing all other matters. After all, a carefully designed culture presents any organisation with the foundation for differentiation and success.

Drawing on his extensive experience consulting with global companies, Alan cleverly weaves the learning into an easy-to-absorb modern business fable. Set on the beautiful River Shannon in Ireland, prepare to be mesmerised with relevant real-life examples that will inspire you to refresh your culture.

This book shows how to achieve sustainable growth. Its far-reaching impact extends to all types of organisations, business schools, and career-minded individuals.

Show me the lid on the box

As an organisation navigates its way to growth, the North Star that it follows could be described as the picture on the lid of a puzzle box.

Then as the organisation reacts to market forces and develops over time, the picture on the lid will change. But if employees are not engaged in the change or if communications are inadequate, what happens? They continue to assemble the old puzzle, to find that it doesn’t fit with the new lid on the box. This leads to frustration and the misnomer that ‘people resist change’.

This insight is at the core of successful change management. In Show Me the Lid on the Box: How to Manage Change with Least Resistance, Alan O’Neill shows how to avoid such pitfalls while outlining his tried-and-tested model for managing change.

The Leader's Six-Pack

New Leadership Priorities for a Changing World

Experience the seismic shifts of our time and navigate the turbulent waters of modern leadership with confidence. In the wake of the pandemic and amid global unrest, the call for leaders equipped with profound self-awareness and emotional intelligence resounds louder than ever before. In The Leader’s Six-Pack: How to Balance Grit and Grace, Alan O’Neill unveils a blueprint for success in the dynamic landscape of contemporary leadership.

Drawing from a range of disciplines, including psychology, sociology, organizational behaviour, and management theory, this book is a comprehensive guide for leaders at every level. Whether you’re a seasoned executive or a rising star, this book provides invaluable insights to elevate your leadership profile.

Prepare to embark on a transformative journey that transcends conventional leadership paradigms. From gritty competencies, like strategic thinking, to graceful skills, like empathy, The Leader’s Six-Pack will empower you to lead with purpose, poise and confidence.

Available worldwide on Amazon or contact us directly for bulk orders.